Beads, Jewelry Tools, Wire and Jewelry Making Supplies by WigJig®
 Shipping and Returns Policy

HOME    JEWELRY MAKING INSTRUCTIONS    CHOOSING A JIG     WHAT'S NEW     PRODUCTS    WIGJIG STORE
WIGJIG JEWELRY MAKING UNIVERSITY    JEWELRY DESIGNS    NECKLACES    BRACELETS    EARRINGS    RINGS
INTERNATIONAL    CUSTOMER CARE   CUSTOMER FEEDBACK   PRIVACY POLICY   SHOWS     GIFT IDEAS  
  SHIPPING   FAQ   DISCOUNT PROGRAMS     CLASSES    CONTACT US    FREE NEWSLETTER    LINKS
VIEW OUR BEADS   BLING   BOOKS   CHAIN   FINDINGS   MISC.  SUPPLIES  THREAD   TOOLS   WATCHES  WIRE

 

ORDER PROCESSING

Our normal order processing routine for orders received prior to 7 PM Eastern Time Sunday through Thursday is that we ship the order on the next business day.  Orders received after 7PM Eastern time will be shipped in two business days.  For orders received after 7:00 PM on Thursday evening through 7:00 PM Sunday evening, we ship the orders on the following Monday.

SHIPPING - DOMESTIC US

The simple way to describe our shipping charges is in a table.  Please see the table below as a simplified method of showing our shipping charges.  Please note that our actual costs to process, pick, package and ship an average order are over $12. 

Merchandise Total Weight Shipped By/
Shipping Code
Shipping & Handling
Charge
Less than $60 Less than .6 Pounds First Class Mail
FC
$7.95
Less than $60 More than .6 Pounds &
Less than 2 pounds
Priority Mail
PM
$10.95
Less than $60 More than 2 Pounds UPS Ground
UPS
$13.95
More than $60 but
Less than $100
Less than 2 Pounds Priority Mail
PM
Waived*
More than $60 but
Less than $100
More than 2 Pounds UPS Ground
UPS
Waived*
More than $100 Any Weight UPS Ground
UPS
Waived*

*Shipping charge will not be added to your order as long as the order total remains over $60.  If there are returns and the total merchandise in the order that was not returned has a retail cost of less than $60, the amount of the actual shipping and handling will be deducted from the refund.  For most orders over $60 this amount will be $14.95. 

Orders shipped to Hawaii, Alaska, Puerto Rico, the US Virgin Islands, American Samoa and Guam are sent via the US Post Office regardless of weight. 

We ship our orders from a warehouse in the eastern US, which for the majority of customers is a very short delivery time frame.  For some customers on the West Coast, it may take five to six business days to deliver your order. 

SHIPPING - INTERNATIONAL

Again, this is easier to describe with a table.  You can view the table below. 

Merchandise Total Weight Shipped By Shipping & Handling
Charge
Less than $40 Less than 1 Pound First Class International $19.95
Less than $40 More than 1 Pound First Class International See Note 1 or $36.95
More than $40 Less than 1 Pound Priority Mail International See Note 2 or $36.95
More than $40 More than 1 Pound Priority Mail International See Note 2 or $36.95

Note 1:  We will charge the actual First Class International Shipping charges plus $5 for our handling fee up to $36.95.  The charge will not exceed $36.95.  Our store will display $36.95 and the actual fee will be calculated based upon the current First Class International shipping rates as documented here
Note 2:  We will charge the actual Priority Mail International Shipping charges plus $5 for our handling fee up to $36.95.  The charge will not exceed $36.95.  Our store will display $36.95 and the actual fee will be calculated based upon the current Priority Mail International shipping rates as documented here.  These charges are normally between $25 and $35 depending upon the distance from the US. 

Send us an e-mail if you want us to estimate the shipping charge for your country and list of items.  Please note that we have no control over whether local taxes or import duties will be charged on any shipment.  Also note that our Internet store will show a shipping charge of $36.95 for most orders.  We do not calculate the shipping charge until after you have placed your order.  We will not charge more than $36.95 (US) without checking with the customer first. 

Where the Post Office is not suitable we will ship via UPS.  For UPS, we require a street address (not a Post Office Box) and a local telephone number at the destination.  UPS will call the destination phone number if they have difficulties in finding the address.  Our costs for this service average $36.95 (US) and we pass this cost along to the International customer. 

For Canadian or Mexican customers you can print out our NAFTA Certificate of Origin here.

If you prefer one shipping method over another, please send us an e-mail after you have placed your order, with your order number, and let us know which shipping method you desire for your order.  We may have to charge more for expedited shipping. 

RETURNS

If we made a mistake or if the product we shipped is defective, we will accept the returned item for a full refund of the purchase price or for replacement with a part that isn't defective.  For returns at the discretion of the customer, we accept returns of unopened items.   For these returns we charge a $7.00 restocking fee.  Returned merchandise must be sent to us within four weeks of the customer's receipt of the merchandise.  We inspect every returned item to verify that it is ready for resale before we return it to inventory.  Please note that if your original purchase was more than $60 thereby qualifying you for having the shipping costs waived, and the value of merchandise you elected to return brings the order total to less than $60; we will deduct our actual shipping and handling costs from the amount refunded.  Please send returns via the US Post Office to the following address. 

WigJig
C/O Fulfillment Works Receiving
181 Marsh Hill Road
Orange, CT 06477

QUESTIONS

If you have a question about an order, please send us an e-mail at custsrv@wigjig.com for the fastest response.  We generally respond to these e-mails within 24 hours.  We also respond to questions via telephone at 800-579-WIRE or fax at (240) 597-2262.   

LOST ORDERS

We accept the responsibility for getting your order to you.  While it doesn't happen often, occasionally an order does not reach its destination.  Please notify us if you believe that your order has been lost.  Generally, within the US, if 10 days have passed since you placed your order and you have not received it, it may be lost.  As noted above, we ship our orders from a warehouse East of the Mississippi.  For customers on the West Coast, please allow five to six business days for UPS to deliver your order.  Our track record shows that we lose less than one order in a thousand.  If it happens to you, we will coordinate with the shipper to submit any necessary insurance.  Please understand that in the very rare circumstances that your order gets lost, we will replace your order and ship again at no cost to the customer.  If you need to contact us, please use the contact information in the above paragraph.

EXPEDITED SHIPPING

We can expedite shipping if this is necessary.  We do this on a case by case basis.  If you need your order shipped via expedited shipping, we can upgrade to UPS three day, two day or overnight shipping, but will have to charge the actual difference in cost between our normal shipping and the upgraded shipping.  Please contact us at the e-mail or telephone number in the Questions paragraph above to inquire about expedited shipping. 

Return to  Beads, Wire, Jewelry Tools and Jewelry Making Supplies by WigJig Home

See our selection of beads, wire, jewelry supplies and jewelry making tools.

 

SHIPPING WAIVED ON ALL ORDERS OVER $60.00 SHIPPED to USA - Contact Us
Customer Care - Phone: (210) 556-1743, Fax: (240) 597-2262, E-mail:  custsrv@wigjig.comPrivacy Policy.  All content on this Beads and Jewelry Making Supplies by WigJig web site including jewelry making and wire designs are copyrighted
© by WigJig.  WigJig® is a registered trademark. 
Last modified: October 23, 2014

Our goal with this web site is to introduce people of all skill levels to jewelry making and making other decorations using beads, wire, findings and other jewelry supplies.  Please visit WigJig University to see our free jewelry making projects, tips, techniques and an encyclopedia of wire and bead facts.  We offer a free newsletter that we send approximately every other Sunday.  This newsletter discusses techniques for making jewelry, projects with wire and beads and identifies our new designs, recently added to our web site. 

Our WigJig Store sells the beads, wire, findings, tools and jewelry supplies that we use in our projects.  Please feel free to contact us at custsrv@wigjig.com if you have questions about our beads, wire, findings, jewelry tools or other jewelry supplies.  We try to respond to all the e-mails that we receive.  We may not be the worlds foremost expert in jewelry making, beads and wire, but we are happy to share what knowledge we have. 

Most of the jewelry making projects shown in our web site do not use Sterling Silver.  The reason for this is simple, it is harder to get good pictures of Sterling Silver wire components.  We have found that it is easier to get good pictures using colored wire including gold-filled, copper, or brass wire.  Any or our projects shown in colored wire can also be made in Sterling Silver wire.