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Our normal order processing routine for orders received prior to 7 PM Eastern Time Sunday through Thursday is that we ship the order on the next business day. Orders received after 7PM Eastern time will be shipped in two business days. For orders received after 7:00 PM on Thursday evening through 7:00 PM Sunday evening, we ship the orders on the following Monday.
SHIPPING - DOMESTIC US
The simple way to describe our shipping charges is in a table. Please see the table below as a simplified method of showing our shipping charges. Please note that our actual costs to process, pick, package and ship an average order are over $12.
*Shipping charge will not be added to your
order as long as the order total remains over $60. If there are returns
and the total merchandise in the order that was not returned has a retail cost
of less than $60, the amount of the actual shipping and handling will be
deducted from the refund. For most orders over $60 this amount will be
We ship our orders from a warehouse in the eastern US, which for the majority of customers is a very short delivery time frame. For some customers on the West Coast, it may take five to six business days to deliver your order.
SHIPPING - INTERNATIONAL
Again, this is easier to describe with a table. You can view the table below.
Note 1: We will charge the actual First Class International
Shipping charges plus $5 for our handling fee up to $36.95. The charge
will not exceed $36.95. Our store will display $36.95 and the actual fee
will be calculated based upon the current First Class International shipping
rates as documented here.
Send us an e-mail if you want us to estimate the shipping charge for your country and list of items. Please note that we have no control over whether local taxes or import duties will be charged on any shipment. Also note that our Internet store will show a shipping charge of $36.95 for most orders. We do not calculate the shipping charge until after you have placed your order. We will not charge more than $36.95 (US) without checking with the customer first.
Where the Post Office is not suitable we will ship via UPS. For UPS, we require a street address (not a Post Office Box) and a local telephone number at the destination. UPS will call the destination phone number if they have difficulties in finding the address. Our costs for this service average $36.95 (US) and we pass this cost along to the International customer.
If you prefer one shipping method over another, please send us an e-mail after you have placed your order, with your order number, and let us know which shipping method you desire for your order. We may have to charge more for expedited shipping.
If we made a mistake or if the product we shipped is defective, we will accept the returned item for a full refund of the purchase price or for replacement with a part that isn't defective. For returns at the discretion of the customer, we accept returns of unopened items. For these returns we charge a $7.00 restocking fee. Returned merchandise must be sent to us within four weeks of the customer's receipt of the merchandise. We inspect every returned item to verify that it is ready for resale before we return it to inventory. Please note that if your original purchase was more than $60 thereby qualifying you for having the shipping costs waived, and the value of merchandise you elected to return brings the order total to less than $60; we will deduct our actual shipping and handling costs from the amount refunded. Please send returns via the US Post Office to the following address.
If you have a question about an order, please send us an e-mail at firstname.lastname@example.org for the fastest response. We generally respond to these e-mails within 24 hours. We also respond to questions via telephone at 800-579-WIRE or fax at (240) 597-2262.
We accept the responsibility for getting your order to you. While it doesn't happen often, occasionally an order does not reach its destination. Please notify us if you believe that your order has been lost. Generally, within the US, if 10 days have passed since you placed your order and you have not received it, it may be lost. As noted above, we ship our orders from a warehouse East of the Mississippi. For customers on the West Coast, please allow five to six business days for UPS to deliver your order. Our track record shows that we lose less than one order in a thousand. If it happens to you, we will coordinate with the shipper to submit any necessary insurance. Please understand that in the very rare circumstances that your order gets lost, we will replace your order and ship again at no cost to the customer. If you need to contact us, please use the contact information in the above paragraph.
We can expedite shipping if this is necessary. We do this on a case by case basis. If you need your order shipped via expedited shipping, we can upgrade to UPS three day, two day or overnight shipping, but will have to charge the actual difference in cost between our normal shipping and the upgraded shipping. Please contact us at the e-mail or telephone number in the Questions paragraph above to inquire about expedited shipping.