Is there a local
store that carries your products?
Most bead stores and
jewelry making supply stores carry our products. However, we do not
know the specific names of the stores since our products are sold to them
via our distributors. We suggest you check the local yellow
pages for local bead stores and ask them if they carry our WigJig
Do you have any
free jewelry making designs, tips, and classes on your web site?
Absolutely! We have an entire
university - WigJig University - filled with over
2,500 online pages of
free designs, tips, and techniques. We also have print and
on-line books in WigJig University. Please click here
for links to all of them. Please
visit here for a page of who
provides paid training in how to use our tools.
beginner. Where do I start?
This is our most frequently asked
question! In response to your many inquiries, we've put together
a Beginner's Page filled with lots of
information for novices. Plus, we have a Beginner's Wire Designing
Kit that is found in the WigJig
How do I place an order?
There are four ways to
(1) On-line with a credit card (click
(2) Phone with a credit card: (800) 579-WIRE.
(800-579-9473). Please leave a message with your phone number and we
will call you back.
(3) Fax with a credit card: (240) 597-2262.
(4) Snail mail with a check, money order, or credit card with
expiration date: WigJig; 24165 IH-10 West; Suite 217-725; San
Antonio, TX 78257-1160.
Please include $8.95 for shipping and handling of any order under
How do I
resolve a problem with my order after I receive it?
an e-mail to advise us of any problems with your shipment.
How does the Olympus compare
to the Delphi?
An exact replica of the templates
can be found here
(requires Adobe Acrobat free software to view).
You can also
pieces made on each here.
Do you have a
Our catalog is our
Store. We also have a newsletter delivered via email that
highlight our newest products and designs. Please click
to sign up.
Is my credit card
information safe? Do you have a secure site?
Yes, our shopping cart and ordering
process use the safest encryption technology available on the internet. We have processed thousands of internet orders, and have
never had any credit card information compromised on these orders.
Your shopping cart
won't accept my order. What's wrong?
Our shopping cart identifies you as a
unique customer by using Internet "cookies". Therefore, to
place an order, you must set your browser to accept cookies. If
you need help in changing this setting, please go
for assistance or call us on 800-579-WIRE.
Can I use the jewelry
making designs in your books, booklets, and web site (including
WigJig University) to make items to sell? Can I teach your
Absolutely! Our copyrights are
established to protect our published materials. If you wish to use
our designs to make jewelry or other items for resale, you have our
permission. (There is one exception to this policy and this person
has been notified separately.)
For wire designing teachers, any of our
published designs may be used in teaching, as long as our
products are credited.
How do I
flatten/harden my wire designs
for free "how to" instructions on this technique.
What wire thickness
or gauge do I need?
How can I receive
notification of new jewelry making designs and updates to your web site?
to our enewsletter. We announce all new designs, tips, and
WJU classes, plus new products.
What are shipping
charges outside the USA?
Within the USA (including Alaska,
Hawaii, Puerto Rico, Guam and the US Virgin Islands), for orders over $60
our shipping and handling costs are waived as long as the order remains
over $60. USA orders under $60 have
an $8.95 shipping and handling charge.
are shipped via Priority Mail International shipping service with a tracking number for $36.95
(US). Please click here for more details.
Why do I have
problems printing your free designs that are formatted in HTML, or
that are "standard" web pages?
here for details.