Beads, Jewelry Tools, Wire and Jewelry Making Supplies by WigJig
Frequently Asked Questions

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Is there a local store that carries your products?
Most bead stores and jewelry making supply stores carry our products.  However, we do not know the specific names of the stores since our products are sold to them via our distributors.  We suggest you check the local yellow pages for local bead stores and ask them if they carry our WigJig tools.   

Do you have any free jewelry making designs, tips, and classes on your web site?
Absolutely!  We have an entire university - WigJig University - filled with over 2,500 online pages of free designs, tips, and techniques.  We also have print and on-line books in WigJig University.  Please click here for links to all of them. Please visit here for a page of who provides paid training in how to use our tools. 

I'm a beginner.  Where do I start?
This is our most frequently asked question!  In response to your many inquiries, we've put together a Beginner's Page filled with lots of information for novices.  Plus, we have a Beginner's Wire Designing Kit that is found in the WigJig Store.

How do I place an order?
There are four ways to order:  
(1)  On-line with a credit card (click here)
(2)  Phone with a credit card:  (800) 579-WIRE.  (800-579-9473).  Please leave a message with your phone number and we will call you back.
(3)  Fax with a credit card:  (240) 597-2262.
(4)  Snail mail with a check, money order, or credit card with expiration date:  WigJig; 24165 IH-10 West; Suite 217-725; San Antonio, TX 78257-1160.  Please include $8.95 for shipping and handling of any order under $60.00. 

How do I resolve a problem with my order after I receive it?
Please send us an e-mail to advise us of any problems with your shipment. 

How does the Olympus compare to the Delphi?
An exact replica of the templates can be found here (requires Adobe Acrobat free software to view). You can also view pieces made on each here

Do you have a catalog?
Our catalog is our WigJig Store.  We also have a newsletter delivered via email that highlight our newest products and designs.  Please click here to sign up.

Is my credit card information safe? Do you have a secure site?
Yes, our shopping cart and ordering process use the safest encryption technology available on the internet.  We have processed thousands of internet orders, and have never had any credit card information compromised on these orders.

Your shopping cart won't accept my order.  What's wrong?
Our shopping cart identifies you as a unique customer by using Internet "cookies".  Therefore, to place an order, you must set your browser to accept cookies.  If you need help in changing this setting, please go here for assistance or call us on 800-579-WIRE.

Can I use the jewelry making designs in  your books, booklets, and web site (including WigJig University) to make items to sell? Can I teach your designs?
Absolutely!  Our copyrights are established to protect our published materials.  If you wish to use our designs to make jewelry or other items for resale, you have our permission.  (There is one exception to this policy and this person has been notified separately.)

For wire designing teachers, any of our published designs may be used in teaching, as long as our products are credited.

How do I flatten/harden my wire designs
Click here for free "how to" instructions on this technique.   

What wire thickness or gauge do I need?
Click here for details.

How can I receive notification of new jewelry making designs and updates to your web site?
Just subscribe to our enewsletter.  We announce all new designs, tips, and WJU classes, plus new products.  

What are shipping charges outside the USA?
Within the USA (including Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands), for orders over $60 our shipping and handling costs are waived as long as the order remains over $60.  USA orders under $60 have an $8.95 shipping and handling charge. 

International orders are shipped via Priority Mail International shipping service with a tracking number for $36.95 (US).  Please click here for more details.

Why do I have problems printing your free designs that are formatted in HTML, or that are "standard" web pages?
Please click here for details.


WigJig Beads, Jewelry Wire, Jewlery Supplies and Jewelry Making Tools Home

See our selection of jewelry making supplies, beads, wire and jewelry tools.

 

SHIPPING WAIVED ON ALL ORDERS OVER $60.00 SHIPPED to USA - Contact Us
Customer Care - Phone: (210) 556-1743, Fax: (240) 597-2262, E-mail:  custsrv@wigjig.comPrivacy Policy.  All content on this Beads and Jewelry Making Supplies by WigJig web site including jewelry making and wire designs are copyrighted
by WigJig.  WigJig is a registered trademark. 
Last modified: October 23, 2014

Our goal with this web site is to introduce people of all skill levels to jewelry making and making other decorations using beads, wire, findings and other jewelry supplies.  Please visit WigJig University to see our free jewelry making projects, tips, techniques and an encyclopedia of wire and bead facts.  We offer a free newsletter that we send approximately every other Sunday.  This newsletter discusses techniques for making jewelry, projects with wire and beads and identifies our new designs, recently added to our web site. 

Our WigJig Store sells the beads, wire, findings, tools and jewelry supplies that we use in our projects.  Please feel free to contact us at custsrv@wigjig.com if you have questions about our beads, wire, findings, jewelry tools or other jewelry supplies.  We try to respond to all the e-mails that we receive.  We may not be the worlds foremost expert in jewelry making, beads and wire, but we are happy to share what knowledge we have. 

Most of the jewelry making projects shown in our web site do not use Sterling Silver.  The reason for this is simple, it is harder to get good pictures of Sterling Silver wire components.  We have found that it is easier to get good pictures using colored wire including gold-filled, copper, or brass wire.  Any or our projects shown in colored wire can also be made in Sterling Silver wire.