Beads, Jewelry Tools, Wire and Jewelry Making Supplies by WigJig
How to Contact Us

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Via E-mail:  custsrv@wigjig.com (Earthlink customers please read the note below.)
When sending us an e-mail, please include the word "WigJig" without the quotation marks as the first word in the Subject.  We have the SPAM filter on our computer set to accept all e-mail messages with WigJig as the first word in the subject of the message. 

If your ISP is Earthlink, you must add custsrv@wigjig.com and custsrv@wigjig.net to your accepted address list with Earthlink BEFORE sending us an e-mail otherwise you will not receive our response.  The anti-SPAM approach used by Earthlink effectively blocks our ability to respond to your e-mail unless you add our address in advance.

Via Fax:  240-597-2262

Via Mail: 

Correspondence: Returns:


                    WigJig
                    24165 IH-10 West
                    Suite 217-725
                    San Antonio, TX 78257-1159

    
     WigJig
     C/O Fulfillment Works Receiving
     181 March Hill Road
     Orange, CT 06477


Please review our return policy here.

Via Telephone:  800-579-WIRE (800-579-9473) Please leave a message and we will call you back.  We return calls between 10AM and 7PM Eastern Time.  Please leave us a number where we can reach you during this time frame.  For International callers, our number is 01-301-576-6348. 

Please note that we prefer to respond to questions about projects on our web site or wire working techniques via e-mail.

Our experience is that we are able to respond to e-mail faster and in more detail than via other communications vehicles.  In responding to questions about our products, we like to be able to send pictures to help with our explanation.  E-mail allows us to do this. 

Frequently Asked Questions:  Before contacting us, please note our answers to the following frequently asked questions:

Do you have a catalog?
No, we do not have a hardcopy catalog.  Our company is primarily an Internet company and our Internet store is our catalog.

Do you have a store?
No, we do not have a physical store.  Our only store is our Internet store.  You can visit our Internet store at:

https://www.wigjig.com/shop

How will my order be shipped?
Within the US, we ship via UPS Ground or via the U.S. Post Office Priority Mail or First Class Mail service.  Larger and heavier orders go via UPS Ground.  Orders with over $100 in merchandise for destinations within the US will often be shipped UPS Ground.  Smaller and lighter orders go via Priority Mail or First Class Mail.  All International orders are shipped via USPS, Global Priority Mail or Global Express Mail. 

When will my order be shipped?
We normally ship orders on the business day following the business day that we received the order.

Can I get my order expedited?
Yes we do offer expedited shipping.  You will need to contact us via e-mail immediately after you place your order in our Internet Store to let us know that you want expedited shipping.  Expedited shipping rates have increased dramatically and are usually not worth the extra price.  For overnight shipping, UPS rates are now can be about $40 to $50 depending upon the weight of the shipment.  For this reason, we do not recommend overnight shipping.  Once we receive your e-mail, we will respond to let you know the exact UPS charge for that expedited shipping.  When we understand that you are willing to pay that charge, we will upgrade the shipping on your package. 

I had a problem with my order.  What do I have to do to get it corrected?
If you have a problem with an order that we sent you, please send us an e-mail and let us know the nature of the problem.  We are committed to correcting any errors that we make to the satisfaction of our customers. 

We understand that our customers have a choice in who to use to satisfy your requirements for jewelry making supplies.  We appreciate that you have chosen to shop with us and we are committed to earning your trust.

Gary Helwig
WigJig

 

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SHIPPING WAIVED ON ALL ORDERS OVER $60.00 SHIPPED to USA - Contact Us
Customer Care - Phone: (210) 556-1743, Fax: (240) 597-2262, E-mail:  custsrv@wigjig.comPrivacy Policy.  All content on this Beads and Jewelry Making Supplies by WigJig web site including jewelry making and wire designs are copyrighted
by WigJig.  WigJig is a registered trademark. 
Last modified: October 23, 2014